Return Policy
Due to the nature of our products, we do not accept returns on skincare items to ensure the highest hygiene and quality standards. However, we’re committed to ensuring your satisfaction, so please reach out if there is an issue with your order.
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Non-Returnable Items: For health and safety reasons, all skincare products are non-returnable. This includes creams, serums, oils, and any opened or used products.
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Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receiving your package with a photo of the item and packaging. We will gladly offer an exchange or store credit for damaged items.
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Gift Boxes & Non-Skincare Items: For items that are eligible for returns, such as certain accessories or gift boxes (excluding any included skincare products), you may request a return within 14 days of purchase. Items must be unused, in original packaging, and shipped back at the customer’s expense. Once received and inspected, a store credit or exchange will be issued.
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Exchanges: If you’re unsatisfied with a non-skincare item and would like an exchange, please contact us within 14 days. Exchanges are subject to availability, and shipping costs will apply.
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Store Credit Only: Refunds are provided in the form of store credit. This allows you to select a replacement item or future purchase, ensuring you’re fully satisfied with our offerings.
How to Start a Return
To initiate a return or report a damaged item, please contact our customer service team at [Your Contact Email] with your order number and details of your request. Our team will assist you with the next steps.
Additional Notes
- Sale items are final sale.
- Shipping costs are non-refundable.
We’re here to help and appreciate your understanding in maintaining the integrity and quality of our skincare products. Thank you for choosing Breative!